Payment Terms
Full payment prior to shipment.
COD payment at pick up.
All Prices include GST.
Prices may change without notice.
Any orders are subject to these terms and by placing an order you agree to these terms.
COMMERCIAL BUYERS PLEASE NOTE: Deposits paid for Commercial Quotes/Tax Invoices are non-refundable if order is cancelled after deposit is paid. Minor amendments or inclusions can be added to “Deposit Paid Tax Invoices”, with any deductions beings no more than 10% of the Commercial Quotes/Tax Invoice value.
FREE Shipping Conditions
Is only included when you are in Metro Melbourne, Sydney and Adelaide. Outside these areas extra freight may be required please ask for a quote.
Please enter your delivery address in Checkout for accurate freight quote.
Installation Fees
If installation is required please ask for a quote.
Payment Methods Accepted
DIRECT DEPOSIT
Our Bank Details: Salt Therapy Systems
Bendigo Bank
BSB 633000
A/C 158289728
Please quote your name in the reference.
CHEQUE – Not accepted
CASH
Cash payment into our bank account is accepted. Please use your name in the reference. Or cash payment at pick up is also accepted.
Credit Card payments are made through our Secure Square API connection.
Pick ups are by appointment only. Please call to book an appointment. Thanks for your understanding.
Contact Us
For questions about our products please call our team on 0427 878 378 during business hours or email us at info@portablesaltroomsaustralia.com
We will get back to you within 2 business days.
We are based in Bayswater (Outer Eastern Melbourne). If you’d like to pick up your order, please call to book a time. All pick ups are COD.
Australian Compliance.
Our electrical devices (220-240V) are compliant with Energy Safe Victoria, ACMA & ERAC who are the governing bodies of electrical compliance and safety in Australia.
Our products are supplied with C-Tick Certification to Australian Standards. SAA Certified where applicable. This means they have been electrical approved for use in Australia for fire and electrical safety.
USB are not required to be electrically compliant.
Returns/Exchange
As our warranties stipulate all returns under warranty are back to base only. The buyer is responsible for freight costs of return for warranty repairs or replacement.
Return notifications must be given within 7 days of receipt of goods and MUST be agreed to in writing with Salt Therapy Systems prior to purchaser returning any goods.
In the event of a refund (within 7 days or receipt of goods in original condition), merchant fees charged and initial freight costs will be deducted from the total amount as these costs are unrecoverable.
All freight costs for returns, exchanges, or warranty repairs are at the cost of the buyer. If freight costs back to the purchaser are excessive then they will be past to the purchaser via an online invoice for payment.
Refunds can take up to 14 days to be processed once order is returned to us in original condition.
Please note: We only have one service location in Australia that operates for 40 weeks of the year. If you require servicing or repairs please contact us prior to ensure we can turn around your warranty or return in a reasonable time frame.
Change of mind
Change of mind will only be honoured with a store credit of the amount paid, less any shipping or merchant fee costs incurred and within 7 days of receiving goods with written notification and acceptance from Salt Therapy Systems. “Change of mind” means that the customer agrees to forfeit original freight charge as determined by Portable Salt Rooms Australia and any other related staff and office costs incurred as determined by Portable Salt Rooms Australia. Any purchase MUST be returned in original condition and has not been used due to sanitary laws.
Costs incurred on returns
- IMPORTANT: We use Square as our credit card merchant. From April 2023 any fees charged to us will not be refunded if our customer changes their mind and requests a refund. Charges incurred will be borne by the customer and not Salt Therapy Systems Australia. The amount paid LESS any costs will be refunded.
- If paying with “zipPay” or “PayPal Pay in 4” a 15% service fee will be charged if returning saleable goods
- If paying with Credit Card a service fee of up to 5% will be charged if returning saleable goods or change of mind before shipment
- Any labour costs associated with packaging an order
- Any packaging costs associated with of an order
- Any freight costs associated with an order
- A standard 10% restocking fee will be charged on order value
- Any miscellaneous costs not mentioned here
- If ordering a product that requires a freight charge added after purchase, and you do not accept a freight quote form us, and a refund is requested, the amount paid will be less any fees incurred.
- Refunds are processed 30 days after return or change of mind.
Due diligence
It is assumed you have done relevant research into this industry, and researched all products available to you and with an open mind choose to purchase our technology.
It is assumed you are responsible for your decision making and due diligence measures.
Once you have purchased and paid for our technology, you agree that you accept full responsible for its use and maintenance thereafter.